DDoS issue handling
A DDoS problem is a rare and very unpleasant issue. Unfortunately, CookieVPS does not offer any kind of DDoS protected VPS. For this reason, we have developed a protocol to handle this type of service abuse:
This protocol is designed to provide top quality services while avoiding any network problems for other customers in our system.
- When a DDoS attack is received, an automated system will block all incoming traffic related to the targeted VPS.
- Customers will receive abuse reports with information about the incidents.
- If a customer presents a reasonable solution for this problem, the VPS is reactivated.
- If we do not receive any response from a customer regarding a DDoS issue, or if there is no reasonable method to mitigate attack, we will be forced to close our business relationship with that customer.